Privacy Policy

1. Who we are
MakerHub is a digital companion for makers, creators, and nomads.
This Privacy Policy explains how we collect, use, and protect your personal data when you use our app and website. “MakerHub”, “we”, “us”, and “our” refer to: makerHub, Neuhuspark 2, 6045, Meggen, Switzerland.

If you have any questions about this policy, you can contact us at the email above.
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2. What this policy covers
This Privacy Policy applies to:
• the MakerHub web and mobile app
• the MakerHub website and landing pages
• email communication and support

By using MakerHub, you agree that we handle your personal data as described here.

3. Data we collect
3.1 Information you provide directly:
• Email address (for account creation and login)
• Name or display name (if you choose to add it)
• Content you create, store, or submit in the app (ideas, notes, reflections, settings, preferences)
• Messages you send us (support requests, feedback, survey responses)

3.2 Payment information
• Payment is handled by external payment providers.
• We receive information that payment was successful (such as transaction ID, time, plan purchased, and last four digits of your card if provided by the processor).
• We do not store or process full card numbers ourselves.

3.3 Usage and device data
When you use MakerHub, we may collect:
• log data (time of access, pages or screens visited, basic app actions)
• device information (type of device, operating system, browser type, language)
• approximate location based on IP address (for analytics or security, not precise tracking)

3.4 Cookies and similar technologies
On the website we may use cookies or similar tools to:
• remember your preferences
• understand how visitors use the site
• support security and performance

Where required, we will ask for your consent and give you options to manage non-essential cookies through a banner or settings panel.

4. How we use your data
We use your data to:
• create and maintain your account and provide lifetime access
• allow you to log in using email-based PIN codes
• store your content (ideas, notes, stacks, settings) so you can access it across devices
• process and record your one-time payment
• operate, maintain, and improve the app and website
• understand which features are used so we can prioritise improvements
• communicate with you about important service information, updates, or changes
• respond to your questions, feedback, or support requests
• comply with legal obligations and protect our rightsWe aim to collect and use only the amount of data that is reasonably necessary for these purposes.

5. Legal bases for processing
Depending on your location, we may rely on different legal bases, including:
• performance of a contract (for example, providing access once you have signed up and paid)
• legitimate interests (for example, improving the service, preventing misuse, or securing our systems)
• consent (for example, for optional emails or certain cookies)
• legal obligations (for example, accounting and tax records related to payments)

6. How long we keep your data
We keep your data only for as long as necessary to:
• provide your lifetime access and maintain your account
• meet legal and accounting requirements
• resolve disputes and enforce our agreementsIf you request account deletion, we will remove or anonymise your personal data, except for information we may need to keep for legal, security, or administrative reasons.

7. How we share data
We do not sell your personal data.
We may share data with trusted third parties who help us run MakerHub, such as:
• hosting and infrastructure providers
• app platform providers
• payment processors
• email and notification services
• analytics and error-tracking tools
• professional advisors (for example, legal or accounting services).

These providers process data on our behalf and follow appropriate security and confidentiality obligations. If required by law, court order, or government authority, we may disclose information where we believe it is necessary to comply with legal obligations or protect our rights, users, or others.

8. International transfers
Some of our service providers may be located in other countries.
When data is transferred across borders, we aim to ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, in line with applicable data protection laws.

9. Security
We use reasonable technical and organisational measures to protect your data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
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Examples include:
• encrypted connections (HTTPS) where appropriate
• access controls and limited access to personal data inside our team
• use of reputable third-party providers with security standards

No online system can be perfectly secure, but we work to keep risks as low and reasonable as possible.

10. Your rights
Depending on your location, you may have the right to:
• access your personal data
• request correction of inaccurate or incomplete data
• request deletion of your data (subject to legal retention obligations)
• object to certain types of processing or request restriction
• request a copy of your data in a portable format
• withdraw consent where processing is based on consent

To exercise your rights, contact us at support@makerhub.app. We may need to verify your identity before fulfilling your request.

11. Children
MakerHub is designed for adult users. It is not intended for children under the age of 16 (or the equivalent minimum age in your country). We do not knowingly collect personal data from children in this age group. If you believe a child has provided us with personal data, please contact us so we can remove it.

12. Third-party links and services
MakerHub may link to other websites or services that we do not control. This Privacy Policy does not cover those external sites. We recommend reviewing the privacy policies of any third-party services you visit or connect with.

13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our service, legal requirements, or how we process data. When we update it, we will change the “Last updated” date at the very end of the page. Where changes are significant, we may notify you within the app, by email, or on the website.

14. Contact
For questions, requests, or concerns about this Privacy Policy or your personal data, you can contact us at support@makerhub.app makerHub Neuhuspark 2, 6045, Meggen, Switzerland.
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This Privacy Policy document was last updated: 03.12.2025.