FAQs

Frequently Asked Questions

Reach out to us if you have any questions.

What is makerHub?

MakerHub is your pocket-sized companion hub for makers, creators, and nomads. Think of it as a tiny digital studio where you can play, pause, and plant ideas: a place for experiments, analog breaks, and capturing sparks before they vanish.

Your tiny studio for life between projects and places.

What will I find inside makerHub?

MakerHub currently has three main modules: Playground - small experiments and stacks for makers and nomads. Digital Detox - gentle breaks away from the screen. Idea Vault - a safe place to park and grow your ideas. Everything in the hub circles around these three: create, reset, and capture.

Three screens, one calmer brain: play, reset, capture.

Is makerHub more about productivity or learning?

MakerHub brings together elements of productivity and learning in a light, flexible way. It acts like a creative utility belt, offering small tools, learning prompts, and gentle nudges that support how you think, design, and create, with more intention and a clear, calm structure around your work.

Less hustle worship, more curious learning.

Do I need to be a designer to use MakerHub?

No. MakerHub uses design and design thinking as a way to explore ideas, but you don’t need a design background. Many exercises are as simple as sketching boxes on paper, mapping thoughts, or re-framing a problem in a different way.

Tiny exercises for your everyday design mindset.

What kind of people is makerHub built for?

MakerHub is designed for makers, creators, and nomads who:
• manage multiple ideas or projects
enjoy learning on the go
• appreciate a mix of digital tools and analog thinking
• want light structure and support without strict control. If this resonates with you, MakerHub is a good fit.

For people who can’t stop making and wandering.

What is Playground?

The Playground is where you test things out. You pick a stack and get a mini flow: automation hacks, prompts, and tiny exercises you can do on the go. Some stacks are more maker-focused, some more nomad-flavored, but all of them are designed to be light, playful, and actually usable in a real day.

Where work feels more like experiments than tasks.

What is Nomad Mode?

Nomad Mode is the Playground’s travel brain. Turn it on and you get stacks and ideas that work from hostels, trains, cafés, coworking spaces, and random airport corners. Short sessions, low friction, and no “perfect setup” needed.

Turn trains and cafés into pop-up studios.

Can I use makerHub while traveling or working remotely?

Yes, that’s the sweet spot. MakerHub is made for people who move between places and projects. You can open it anywhere you have a browser, run a quick stack in a short break, and use the Digital Detox and paper-based prompts when the wifi is bad or your brain is tired.

Made for life on the move.

How long does a typical session usually take?

Most stacks and flows are designed to fit into short pockets of time:
• 5–10 minutes for a quick nudge
• 15–25 minutes for a deeper mini session.
You can always stop in the middle, take what you need, and come back later.

Deep enough to matter, short enough to finish.

How do I use makerHub in my daily routine?

You don’t have to use everything at once. Start by choosing one area that fits your day: a quick stack in Playground, a short Digital Detox break, or a moment to drop ideas into the Idea Vault. MakerHub works best in small doses that you repeat over time, not as a rigid system you have to follow perfectly.

Start small: one stack, one break, one captured idea.

How do Stacks help me learn?

Stacks are mini collections you can run through, like a tiny course without the pressure. One stack might guide you through a quick design thinking loop on paper. Another might help you set up a micro-automation. Another might give you prompts for reflecting on a city you’re currently in. You can dip in, grab one or two steps, and move on.

Little learning bundles you can finish in a coffee break.

What is Digital Detox?

Digital Detox is the part of MakerHub that gently pulls you away from the screen.
You’ll find ideas for:
• thinking and sketching on paper
• simple design and design-thinking exercises
• low-tech, obvious-but-forgotten things that reset your brain. The goal is not to shame you for being online, but to give you easy analog moves you can actually say yes to.

Screen-light, paper-heavy, nervous-system-friendly.

What is the Idea Vault and how do I use it?

The Idea Vault is your little idea greenhouse. It’s where you park raw thoughts, half-baked concepts, and future experiments. You can quickly capture an idea, tag it, and later connect it with stacks or rituals from the Playground and Digital Detox. Nothing is too small or too weird to drop in.

A dedicated space to capture and develop your ideas.

Is makerHub trying to replace my existing tools?

No. Think of MakerHub as a layer around them. You can keep using your favorite task manager, notes app, or calendar. MakerHub is the playful layer that helps you choose what to focus on, detox a bit, and turn scattered ideas into something more shaped.

Plays nicely with your existing tools.

Why does makerHub include paper-based and offline activities?

MakerHub mixes digital tools with simple offline moves because many makers and nomads think best when they slow down, sketch, or write things out. Paper-based and low-tech exercises are easy to do anywhere, help your brain process ideas differently, and give your eyes and nervous system a break from the screen.

Digital support, with room for pen and paper.

How do I create an account?

When you open the app, enter your email and we send you a login code. Once you confirm the code, your personal space is created and you can start exploring Playground, Digital Detox, and the Idea Vault. If you’re on desktop and prefer to use it on your phone, you can scan the QR code to open the app on mobile and create your account there.

A few taps, one code, and your hub is ready.

Do I need a subscription or monthly plan?

No. There are no subscriptions or monthly fees. You pay CHF 39 once for lifetime access and keep using the app without renewals.

No subscription, just a single lifetime unlock.

Can I change the email linked to my account?

If you need to use a different email, please contact support with your current email and the new one you’d like to use. We’ll help move your access so you keep your lifetime activation.

Reach out if your main email changes.

How do I log in?

To log in, simply enter your email address. We send you a short PIN code by email, you type it in, and you’re in. There is no password to remember.

Can I use my account on multiple devices?

Yes. You can log in on different devices by entering the same email address and using the PIN code we send you. If you start on desktop, you can also scan the QR code shown there to open the app on your phone and continue with the same account.

One account, wherever you like to work.

How can I request to delete my account and personal data?

If you want to close your account, you can request deletion by contacting support. Once processed, your personal data and saved content are removed or anonymised, except for information we may need to keep for legal or administrative reasons.

You can always choose to close and clear your space.

How does lifetime access work?

You make a one-time payment of CHF 39. After that, your account has lifetime access, linked to your email. As long as you can log in with that email, you keep access to the app and future updates.

One payment, ongoing access to your hub.

What should I do if I don’t receive my PIN code?

First, check your spam or promotions folder to see if the email landed there. If you still don’t see it after a few minutes, request a new code from the login screen. If the problem continues, contact support at support@makerhub.app.

Check spam, resend the code, and we’ll help if needed.

What happens if I lose access to my email address?

If you no longer have access to the email you used to sign up, contact support as soon as possible. We may ask for a few details to confirm it’s really you, and then help move your access to a new email where possible.

If your email changes suddenly, talk to us early.

What can I do in Playground?

Playground is where you run small experiments. You pick a stack and follow a short flow of prompts, exercises, or mini-rituals designed for makers and nomads. Some focus more on planning and focus, others on creativity or reflection.

A light place to test new ways of working.

How does the Idea Vault organise my ideas?

The Idea Vault lets you capture quick notes, thoughts, and sparks in one place. You can add short descriptions, group related ideas, and come back later to connect them with stacks or next steps when you are ready.

A calm, structured home for loose ideas.

Can I customise my experience?

Within the app you can choose which areas you use most, select stacks that feel relevant, and decide how much guidance you want. Over time, you can refine what you use and leave out what doesn’t fit your way of working.

You shape the hub around your own rhythm.

How does Nomad Mode work?

Nomad Mode tunes the experience for life on the move. Sessions are shorter, more flexible, and designed for trains, cafés, coworking spaces, and in-between moments. You still use the same stacks, but with a stronger focus on portable, low-friction steps.

The same tools, reshaped for travel days.

How do I choose or switch between stacks?

You can browse the available stacks and pick one that fits your current mood, time, or context. If you change your mind, you can pause a stack, switch to another, or come back later without losing anything.

Choose the stack that fits the moment, not the other way around.

Does the app work offline?

The app is designed to work best with an internet connection. Some screens you recently opened may still be visible, but for a smooth experience and syncing your content, you should be online. Many exercises, however, can be continued on paper even if your connection drops.

Built for online use, with plenty of offline-friendly moves.

What can I do in Digital Detox?

Digital Detox offers short, screen-light breaks. You’ll find ideas for paper-based thinking, simple design and reflection exercises, and small pauses that help reset your focus without needing another app or tab.

Gentle pauses that give your mind and eyes a rest.

Does the app include reminders or gentle nudges?

Yes, there can be light reminders and nudges, depending on your settings. They are designed to be supportive, not overwhelming, so you can keep a steady rhythm without feeling pushed.

Soft reminders that respect your pace.

How often do you add new stacks?

New stacks, prompts, and small improvements are added over time as the hub evolves. Updates focus on practical, real-life use and are shaped by feedback from makers, creators, and nomads using the app.

Growing slowly with real-world feedback.

How can I contact support quickly?

You can reach us anytime by email at support@makerhub.app. If possible, write from the email you use in the app so we can find your account more easily.

A quick email is the fastest way to reach us.

Where can I report a bug or technical issue?

If something feels broken or doesn’t behave as expected, send us an email at support@makerhub.app with a short description, your device type, and screenshots if you have them.

Spot a glitch? Let us know so we can fix it.

How quickly do you usually respond?

We try to answer support requests within a few working days. Response times can vary a bit with time zones and overall volume, but we read every message.

Human replies, not instant bots.

How can I share feedback or suggest new features?

We welcome ideas from makers, creators, and nomads using the app. You can send feedback or feature suggestions to support@makerhub.app and tell us how you are using the hub today and what you would love to see next.

Your ideas help shape what we build next.

What information should I include?

It helps if you include your email address used in the app, a short description of the problem, and screenshots if something is not working as expected. The clearer the picture, the quicker we can help.

A few details from you means faster help from us.

What if I have a question about my payment or refund options?

If you have any questions about your one-time payment, charges, or possible refunds, contact us at support@makerhub.app. We’ll review your case and point you to the current refund rules in our subscription and payment policy.

Write to us and we’ll walk you through the options.

How do you handle my personal data?

We only collect the information we need to run the app, unlock your lifetime access, and improve the experience over time. Your data is handled with care and used according to our privacy policy.

Just enough data to make the hub work well.

How secure is login with PIN codes by email?

Each time you log in, we send a short, time-limited code to your email. This means there is no password to leak or forget, and access is tied to your email inbox. To stay safe, keep your email account secure and don’t share your codes.

One-time codes instead of passwords to remember.

What data do we store?

We store basic account details like your email, plus the content you add yourself, such as ideas or notes. We may also store simple usage information to understand which parts of the hub are used most.

Your email, your content, and light usage patterns.

Can I control how and when you contact me?

You can choose which types of emails or updates you want to receive, and you can unsubscribe from non-essential messages at any time. Important service emails may still be sent when needed.

You decide how much noise or quiet you prefer.

Is my payment information secure?

Payments are processed through trusted third-party payment providers. Your card details are handled by them and are not stored inside the app itself.

Payments handled by secure, specialist providers.

Where can I read the full privacy details?

You can find the full information in our Privacy Policy and related legal pages linked in the footer of the website and app. They explain what we collect, why we collect it, and which partners we work with.

Full details live in the Privacy Policy if you want to go deeper.